PIMSHQ Technical Support
Support includes toll-free access to Technical Support as well as an on-line issue ticketing system. The online issue ticketing system is a customer portal that allows users to enter questions related to their use of PIMS, document issues or request system modifications, and then track it all through resolution or completion.
Communicating a Technical Issue:
Email Support:
Emails regarding technical issues with PIMS can be sent to support@engsoftsolutions.com.
Telephone Support:
Telephone support provides prompt answers to questions regarding the use of PIMS. PIMS Telephone Support is available 24/7/365 for issues requiring immediate attention. PIMS Telephone Support can be reached at 1-855-ESS-PIMS (1-855-377-7467).
Online Support:
Online support allows users to document issues and their resolution. When users create tickets in the online support area these tickets are forwarded to Technical Support who will follow-up with the user and ensure their issue is resolved. Users can create tickets, check ticket status, and attain resolutions. Web-generated tickets are the most effective means of communication, but telephone calls are welcome. Users can also chat with Technical Support online when available.
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Our PIMSHQ software combines the best of project, program and knowledge management into a single, collaborative workspace providing real-time monitoring and seamless data dissemination.
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